Privacy Policy

Last updated: April 2026

1. Introduction

Maple Digital Entertainment LLC ("Company," "we," "us," or "our") operates the MaplePrimeGo.com website and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform or use our services. Please read this Privacy Policy carefully. By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information:

• Full name, date of birth, and email address provided during account registration.
• Mailing address and phone number when required for identity verification or prize redemption.
• Government-issued identification documents when required for eligibility verification.
• Payment information when you choose to purchase optional Virtual Coin packages (processed by secure third-party payment processors).

Usage Data:

• Information about how you interact with the Platform, including games played, session duration, features accessed, and in-game activity.
• Device information such as your device type, operating system, browser type, screen resolution, and unique device identifiers.
• IP address, approximate geographic location, and internet service provider.
• Referring URLs, pages visited, and navigation paths within the Platform.

Cookies and Similar Technologies:

• We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create, maintain, and secure your account on the Platform.
• To verify your identity and eligibility to use the Platform and participate in sweepstakes.
• To provide, operate, and improve the Platform and its features.
• To process transactions and deliver Virtual Coin packages you have purchased.
• To facilitate prize redemption in accordance with our Sweepstakes Rules.
• To send you service-related communications, including account notifications, security alerts, and support messages.
• To send you promotional communications, including information about new games, bonuses, and special offers (you may opt out at any time).
• To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• To comply with legal obligations and enforce our Terms & Conditions.
• To analyze usage patterns and improve the overall user experience.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, customer support, and fraud detection. These providers are contractually obligated to use your information only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement industry-standard technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest.
• Regular security assessments and penetration testing.
• Access controls limiting employee access to personal information on a need-to-know basis.
• Secure data centers with physical access controls and monitoring.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you use the Platform at your own risk.

6. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the Platform to function properly, including session management, authentication, and security.
• Analytics Cookies: Help us understand how visitors interact with the Platform by collecting anonymous usage data. We use services such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences and settings (such as language and display options) to provide a personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of the Platform.

7. Third-Party Services

The Platform may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

Our Platform integrates with third-party game providers, payment processors, and analytics services. These third parties may collect information directly from you when you interact with their services through our Platform. Their collection and use of your information is governed by their own privacy policies.

8. Children's Privacy

The Platform is not intended for use by individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe that a child under 18 has provided us with personal information, please contact us immediately at support@mapleprimego.com.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at support@mapleprimego.com. We will respond to your request within thirty (30) days, or as required by applicable law.

10. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide you with our services. We may also retain your information as required to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as fraud prevention and security.

When your account is closed or deleted, we will delete or anonymize your personal information within ninety (90) days, except where retention is required by law or for the legitimate purposes described above. Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytical purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on this page with a revised "Last updated" date and, where appropriate, by sending a notification to the email address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@mapleprimego.com
• Operator: Maple Digital Entertainment LLC
• Address: 1200 Market Street, Wilmington, DE 19801